FAQ

Frequently Asked Questions

About Our Fragrances

Are these real designer fragrances?
No. TWINN Scents are independently created fragrance impressions inspired by popular designer scents. We are not affiliated with any designer brands.

How close do they smell to the original?
Very close. We use premium fragrance oils and a 25% concentration to create scents that are virtually indistinguishable from the inspirations. Most people can't tell the difference.

How long do they last?
Our Extrait de Parfum concentration typically lasts 12+ hours on skin. Longevity can vary based on skin type, weather, and application.

How should I apply the fragrance?
Apply to pulse points (wrists, neck, behind ears) on clean, moisturized skin. Don't rub — let it dry naturally.

Orders & Shipping

Is shipping really free?
Yes! Free standard shipping on all US orders, no minimum required.

How long until I receive my order?
Orders ship within 1-2 business days. Standard delivery takes 3-5 business days.

Do you ship internationally?
Not yet, but international shipping is coming soon!

Returns & Refunds

What's your return policy?
30-day money-back guarantee. If you're not satisfied, contact us for a full refund.

How do I return an item?
Email support@twinnscents.com with your order number. We'll send you a free return label.

Contact

How can I reach customer support?
Email us at support@twinnscents.com. We respond within 24 hours.