Cancellation policy

Purchase Options Cancellation Policy
Last updated: February 2026

Subscription & Membership Cancellation

You may cancel your TWINN+ Membership or any subscription at any time. Here's how:

• Online: Log into your account at twinnscents.com, go to "My Subscriptions" and click "Cancel"
• Email: Send a cancellation request to support@twinnscents.com

When Cancellation Takes Effect

• Cancellations are effective at the end of your current billing period
• You'll continue to receive benefits until the end of your paid period
• No partial refunds for unused portions of the billing cycle

Refunds

• Orders that have already shipped cannot be cancelled
• For unshipped subscription orders, contact us within 24 hours for a full refund
• Membership fees are non-refundable after 7 days from purchase

Pause Option

Instead of cancelling, you can pause your subscription for up to 3 months. Contact support@twinnscents.com to pause.

Questions?
Contact us at support@twinnscents.com